Claims

It is generally faster to log your claim online.


If you need to make a claim for any reason, it's our aim to settle it as quickly and easily as possible.

Our highly trained and helpful staff will guide you smoothly through the claim process.

How to make your Personal Accident Insurance claim painless?

So here are some guidelines about what you need to do and about what we will do in response.

We make it simple
  • Our highly trained and helpful staff will guide you smoothly through the claim process. You talk directly to us when you have a claim and we will take care of the rest.
  • You will be assigned an insurance expert who will see your claim through from start to finish. No more frustrations with being passed from person to person.
  • No time wasting. We're not going to let you waste time hanging on the line waiting to be transferred either. Our insurance claim process is simple.
We're direct
  • We keep you informed throughout the claim process. Our claims advice is backed up with acknowledgements sent directly to you via email or sms. You will know the progress of your claim from start to finish.
  • Quantum Insurance takes the hassle out of making a claim.

Notify us of your claim

The fastest, easiest way is via our online claim form. You can submit your personal accident claim notification 24 hours a day, 7 days a week, whenever it suits you.

Simply follow the steps below.

1
Go to our Personal Accident Insurance Claims website
2
Log in using your Log In ID and password provided to you at the time of purchase of your Policy
3
Fill in the on line notification form and submit online.
4
Download, print and complete the relevant sections of the personal accident insurance claim form.
5
Attach any supporting documentation, such as medical reports, receipts, etc. The personal accident insurance claim form will tell you what is required.

Once we receive your claim form, one of our friendly claims consultants will contact you as soon as possible.

Over the phone

Alternatively, you can call us on 659 0659 during our normal business hours (Mon-Fri 08 30- 16 30) and one of our friendly consultants will take you through the claims process.

While registering the claim, please provide the following

  • Name of insured
  • Policy number
  • Contact details
  • Date & time of accident
  • Location of accident
  • Nature & circumstances of accident

 

If you have suffered a bodily injury we will require the following documentation:

  • Medical report
  • Original medical bills/invoices/receipts for reimbursement
  • Police report (where there is criminal or vehicular accidents involved)

 

In case of a death claim, we shall require the following documentation:

  • Medical report (for cases where death did not arise immediately at the time of accident)
  • Original medical bills/invoices/receipts for reimbursement
  • Certified copy of Death Certificate
  • Police report (where there is criminal or vehicular accidents involved)
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