Our Claims team is here to help you when you need it most.
If you need to make a claim for any reason, it's our aim to settle it as quickly and easily as possible.
So here are some guidelines about what you need to do and about what we will do in response.
Please follow these useful tips to help you but they don’t form part of your insurance agreement.
In case of an accident:
In case of theft:
You must not, without our permission:
The fastest and easiest way to notify us of a motor claim is via our online claims form in My Account. You can submit your claim 24 hours a day, seven days a week, no later than five days after the accident.
It takes less than five minutes to complete the form, and once we receive it, one of our claims consultants will contact you.
Alternatively, you can call us on 659 0659 during our normal business hours (Mon-Fri 08 30- 16 30) of 8.30am to 4.30pm – Monday to Friday or come to our office.
If someone is injured or there has been a fatal accident, please do not attempt to move the injured or the vehicles. Call 999 first, then call us.
Call our approved service provider ADA on 211 3030 (24/7 service) to tow your vehicle away quickly. They will verify you are insured with Quantum.
You will need to report the accident to the police if someone is injured, if a hit-and-run situation occurs, or if a government vehicle/property, or pedestrian/cyclist is involved. You will obtain an Occurrence Book number (OB number) that should be communicated to us.
Immediately forward to us all forms of written communication from third parties regarding the accident.