- March 26, 2020
Coronavirus and your car insurance, what you need to know…
In these uncertain times, you may be wondering why you need to ensure that your car insurance is still valid? After all, the lockdown is impacting our everyday lives. Including the use of our cars.
However, for all of those working for an essential business activity, and helping to keep our country running during this crisis, we offer our entire support and are doing everything we can to make sure that your car insurance is one thing you can rely on.
That’s why we continue to offer road assistance to all our customers in this period, wherever possible and make it possible for you to make a claim.
Our FAQ below covers the main questions you may have.
- Will I still be able to make a claim?
Yes, we are honouring our commitment to serve you across all of our products, so we will be able to assist you in the claim process. We will request you to follow the same initial process of filling-in a claim form and provide us with supporting documents such as photos of the loss to enable us to register your claim. However, in view of the curfew order, it’s very unlikely that surveying, towing, car replacement and repair as well as garage services will be fully operational in all circumstances should they not be defined as ‘essential service’ in the spirit of the current total confinement and curfew order. We will anyhow do our best to advise you on the most practical ways to proceed in case of an accident. Kindly bear with us given that our team are working remotely, so please expect some delays in response.
- What happens if I have a breakdown or accident during the lockdown period?
We will provide you with breakdown and towing services through our partner, Ada Ltd. You may reach them on +230 211 3030. However, please note that Ada Ltd is operating as per the curfew order issued by the Government of Mauritius and that their services may be affected as a result. We are currently working closely with our service providers to ensure that in cases of ‘Force Majeure’ and without contravening the curfew order made by the Government, the service can be carried out with the complete safety of all parties in mind.
- How can I reach you?
Our claims team remain at your service and can be reached via email on claims@quantuminsurance.com or by telephone on the following numbers:
As all of our operators are working remotely, we apologise for any delays you may experience. We thank you for your patience during this challenging time.
- What do I need to send and how can I do so?
In case of a car accident, we will require the following information: claims@quantuminsurance.com or by telephone on the following numbers:
- Your vehicle’s horsepower
- Your driving licence
- An Agreed Statement of Facts (ASF) or a Notice of Intended Prosecution (NIP)
- Photos of the damage done to your vehicle
You may send all these documents on claims@quantuminsurance.com or on our WhatsApp number +230 54 94 69 23.
- Do I need to call the Police?
As always you should immediately inform the police in case someone has been injured in the accident or if there has been public infrastructure/third party property damage.
Given that we are now all under a prevailing curfew order, we advise that for your safety, and the safety of others, that you ensure that all precautions relating to COVID- 19 hygiene measures be respected on an accident site. Please feel free to solicit the Police if you sense that your safety is at risk.
- Will I Get a Replacement car?
Unfortunately, our car rental service has ceased their operations and we shall only be able to provide you with a replacement vehicle after the lockdown period.
- When will I get my car back?
Since all garages are closed, repairs will be carried out after the lockdown period.
We urge that you stay safe during this crisis and limit all of your movements as much as possible. We will all get through this together, and we sincerely hope that we can do our bit to help by continuing our services during this crisis.
